Disabling Outlook Voicemail Integration
(To stop dual notifications for voicemails)
1. In Outlook, click File>Options.
2. In options, click Add-Ins.
3. In the add-ins menu at the bottom of the screen, select "Go" next to Manage: COM Add-ins.
4. Find the add-in named "ShoreTel Voice Mail Integration Add-in". Uncheck the add-in and hit OK.
5. Restart Outlook.
Disabling Calendar appointments from changing phone status
1. Within ShoreTel Communicator, go to Tools>Options.
2. Click Outlook>Uncheck "Use Outlook appointments to change Call Handling Mode".
3. Click Apply & OK